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National Logistics Intelligence
DAKSH is an API-first national logistics intelligence platform.
Complaint Management System

Complaint Register (AI-assisted)

Submit operational complaints. The system automatically classifies category and severity, and generates response previews for operator review and resolution.

Complaint Submission
The AI classification is independent; citizen selection is used as a hint.
AI triage preview
Citizen hint: Delay / SLAAI severity: MediumAI category: Delay / SLA
Auto-response preview

We understand the inconvenience. We are checking the latest hub scans and congestion/weather signals. A revised ETA will be shared after the next scan update.

In production, this response would be reviewed by an operator and logged with an audit trail.

Complaint Register

Recent submissions with AI classification and severity assessment. Structured for operational review and audit compliance.

Parcel delayed beyond expected windowIn Review
ID: CMP-24018•Tracking: IPXK9A72IN•2025-12-18 16:10 IST

Tracking shows hub processing for several hours. Please confirm revised ETA and reason.

Delay / SLA High
Auto-response preview

We understand the urgency. Based on the latest hub scan and weather advisories, a delay of ~7 hours is likely. Your parcel is actively being prioritized and will move on the next feasible dispatch. You will receive an update after the next scan.

Change of delivery attempt requestedOpen
ID: CMP-23994•Tracking: RPL7Q2D1IN•2025-12-18 08:20 IST

Please attempt delivery after 5 PM as nobody is available before then.

Delivery Attempt Medium
Auto-response preview

Your request has been recorded. While delivery attempts follow the beat schedule, we will flag your request for the destination office. If a reschedule is possible, the updated attempt time will reflect in tracking.